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I am in the same boat with my reader and after making take out battery, reset and several other useless ideas, Bookeen sent me this e-mail.
Dear Ms,
The backplane of your display is seemingly broken or defective.
For information, broken parts are not covered by the warranty and the display is unfortunately the most expensive component of the device.
If you wish, we can nonetheless propose a display replacement.
This operation costs 100€ (parts and labor included) + shipping.
If you are interested, here is the Return Merchandise Authorization (RMA) procedure to follow…
$100 euros to fix a device I've had since Christmas and because it is made in France, I have no resources to back up any complaints against the company.
Bricked is screwed my friend.
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