Thread: Kobo = Very poor customer service!
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Old 03-10-2010, 05:17 PM   #6
JSWolf
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Location: Roslindale, Massachusetts
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Quote:
Originally Posted by Nakor View Post
I had a similar hard time with getting a DRM'd ePub off Kobo to work; ADE would download it partly, then fail to 'verify' it, and the ePub wouldn't open (it was corrupted or something). In the end I was actually able to download them properly using Sony's library software instead of Adobe Digital Editions. Might be worth a try?

Regardless, here's hoping they fix this up for you sooner than later.
I did have a problem with an eBook from Simon & Schuster's web site. ADE didn't keep a copy when it had a problem with the DRM not allowing it to be viewed. Reader Library did keep a copy. I was then able to strip the DRM. The book was a real mess. It was awful. The CSS was a mess. I had to clean that up so it displayed as it should have and then I was able to fix it to display how I wanted it.

If you strip the DRM from these Kobo books, maybe you can see what's wrong and fix it if it's fixable.
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