Quote:
Originally Posted by Elfwreck
Someone at Kobo decided it'd be a good idea to answer customer and potential-customer questions directly and publicly. And then they decided to stop. They didn't say, "it's been two months and we're done with this phase of public outreach." A developer said he'd answer questions, but was present for less than two weeks before vanishing without explanation.
*That* tells me that Kobo doesn't follow through on its commitments. That Kobo thinks it's okay to tell the public that they'll do something, and then decide not to bother.
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Well, really, you can't read anything into Kobo's policies based on one person's post, which was explicitly not meant to represent the company. For all we know, the person is no longer working at Kobo; or for any number of reasons is unable or unwilling to post to the forum.
I'm a software developer, and development can unexpectedly and without warning swallow up all time, including that which could go to volunteer activities; and of course, sometimes life circumstances take over everything, including work and volunteer time.