Thread: Touch Just a word of warning to Touch owners
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Old 08-25-2011, 06:40 PM   #26
HarleyB
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Posts: 565
Karma: 1113286
Join Date: Jul 2010
Location: Sunshine Coast Australia
Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo
Quote:
Originally Posted by distorteddisco View Post
Firm and polite turned out to be the way to go (they've already got the broken unit). New one is on the way

+1 for Kobo.
Firm and polite is always the way to go.
It's just a shame you had to go through being told that it wasn't covered by one rep before having the Kobo replaced.
I wish they could be more consistent.
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