Originally Posted by jenifer.ezread
I just got back to work after the weekend, or I would have addressed this sooner. It does sound like you need a new USB cable, and I'm sorry you have not heard back from our support team yet. I'm not sure why they wouldn't address this.
As frustrating as it will be to write again, please send a very brief e-mail to support@astak.com. I find that if you ask for something outright, they will know how to best solve the issue. I will talk to our tech right now to make sure they take care of your issue today, or at the very least, write you back with a solution. Also, CC your email to support to me at jenifera@ezread.com, that way I can pester them even more.
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