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There is a cosmetics manufacturer in the US that has incredible customer service - Art of Beauty. Their main lines are ZOYA nail polish and QTICA nail and skin care. I've been a customer for a few years and I have never seen a company give such great coupon deals and outright free stuff to its customers. (Plus, if you like April Fool's gags, you'd love theirs from this year. "Grassy Nail: Grow it, then mow it!" The chia french tips were my fave...) If you should happen to have a problem with a product (like a bottle I received with a cracked rim), they take care of it STAT and with no trouble. I got on the live CS chat they have on their site, texted a cell phone pic of the bottle, and they sent a new one out to me right away.
Another great site for customer service is Zulily.com - a daily sales site. On one occasion I didn't get the free shipping I was supposed to receive (for the second order within a certain time period) and after emailing them I got the free shipping plus a $10 credit. Another time I received the wrong item and, because they couldn't get the size I needed, they gave me my money back, plus a credit, plus they told me to keep the item I received (which I was happy to do, and give to my niece as a gift). Recently they were unable to get an item I had ordered, and they gave me my money back and a credit. I'm making it sound like they screw up all the time, but I have ordered from them a lot over the last year.
If anyone is interested in either of these companies, let me know and I'd be happy to send you a link that would give us both a coupon or credit.
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