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I agree that after six weeks only, they should send you a brand new reader.
The store probably has a one month policy (unless you take THEIR warranty).
I also understand why Kobo would do that - to prevent abuse.
It's unfortunate that many people have to pay for less people who abuse the system.
I was getting "ghosts" on mine at one point when the Summer was very hot (I'm a canuck). Fortunately - it seems that the problem resolved itself without me doing anything.
I'm still a very happy camper - very in love with my Kobo.
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