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Originally Posted by Rev. Bob
Not true, although it IS a thorny problem to fix. For me, it took the iOS app, deleting shelves on it and the device, and some careful syncing at different places. (Not in that order.)
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Well, Kobo seems to think it is true. They have stated this several times. What you are seeing is that once it happens, fixing it on the device is virtually impossible without directly manipulating the database. And it keeps coming back.