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I think if you get no satisfaction from a publisher it *is* a good idea to contact the author or agent. Author's don't like to see their work messed up and may be able to lean on the publisher somewhat or get their agent to lean.
It's not a guarantee they can get it fixed, but I don't think it hurts to let them know, as they may, at least, be taken more seriously by the publisher when they complain.
I hate it when publishers put out shoddy ebooks. They should be taking the same care they do with a print book.
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