I've had my PRS-500 for years, since it first came out and it performed nicely until about three or four months ago when Sony came out with a new firmware update. Immediately after installing, I was unable to connect to the store. Kept getting an error message saying that I needed to check my Internet connections (and there was a tiny -5 after the message). Spent HOURS and DAYS (I'm not kidding) with Sony Support which wasn't helpful at all; they tinkered with everything from my Norton to uninstalling and reinstalling . . . what a mess. In fact, the only resolution they finally came up with was that I should uninstall everything then reinstall with the original Sony disc and never upgrade again. That worked for exactly one try--long enough to purchase one book, but that's it.
I can access the book store from other computers in the house, just not my own. A tremendous pain--and here I was thinking of upgrading to the 505!
Any suggestions? I'm pissed.
