Yes, do a factory reset. My PC lost its internet connection, right as I was trying to post a reply, on my tablet now.
You should make sure that your Kobo is fully charged, as well.
Your Kobo should be able to process the .png file without this happening. You never got to a point where any new software was installed. It must be able to process the file properly, before you can proceed further.
Luck;
Ken
Last edited by Ken Maltby; 11-10-2013 at 03:05 PM.
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