Quote:
Originally Posted by delphidb96
In the meantime, I'm shipping my *personal* 512MB Cybook up to the customer who's had this problem and I'll be sans new-model Cybook until such time as Bookeen deigns to acknowledge my *RIGHT* to have the broken Cybook fixed or replaced!
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Kudos for you for looking after your customer - if only you could get the same level of service that you provide.