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ultankc · 07-01-2012, 09:18 PM

Hey there,

I just recently used system diagnostics to install custom screensavers but I wasn't satisfied with the results so I attempted to undo the hack. Upon using system diagnostics again my screen froze on the main menu. I'm unable to turn off the kindle or force reset the kindle. It's merely stuck on the menu. It's not even recognized by any computers when plugged in via USB. I only have access to a mac at the moment so any help needs to be for the mac unless it has to be for windows. I'm a bit of a noob when it comes to this sort of stuff so any simplified help is appreciated.

07-01-2012, 09:18 PM	#1
ultankc Junior Member Posts: 3 Karma: 10 Join Date: Jul 2012 Device: Kindle 4	My Kindle 4 is Frozen in System Diags Hey there, I just recently used system diagnostics to install custom screensavers but I wasn't satisfied with the results so I attempted to undo the hack. Upon using system diagnostics again my screen froze on the main menu. I'm unable to turn off the kindle or force reset the kindle. It's merely stuck on the menu. It's not even recognized by any computers when plugged in via USB. I only have access to a mac at the moment so any help needs to be for the mac unless it has to be for windows. I'm a bit of a noob when it comes to this sort of stuff so any simplified help is appreciated.