Quote:
Originally Posted by murg
If you now have a bricked Glo, return it as a warranty return.
Don't mention the firmware upgrade. Just say it isn't working. This is not to mislead the seller, but will avoid them not understanding what the cause of the problem is (your average book store staff won't know about firmware).
And the device is clearly defective, if it will allow the loading of firmware for a different device to break it completely, with no option of doing a factory reset. Especially as Kobo prior advice on this is that the different firmware versions would be 'incompatible', not that it would render your device completely inoperable.
|
And you wonder why customer support gets testy dealing with people who can't admit they made a mistake. If you follow a path that is not supported and brick your device then it is your fault, not the fault of kobo or the device. Kobo has stated multiple times not to do this as there are different firmware versions for different devices.