You're right with people who are constantly complaining. But you must also see new owners of a kobo. I bought my Glo before Christmas and made an update to 2.3.1. I was speechless over the lack of quality control. Especially after i read that all these bugs were mentioned in the beta group. So maybe most of the negative response is a result of the dissappointing experience which some of us made with their new devices.
Really, i was never so disappointed with the software of my reading device since i started reading with ereaders.
I don't want to hunt some hours for solutions for my kobo, who's not able to remember the page when i'm customizing the margins on the device. I want to enjoy reading, which is sometimes not possible with these bugs around. I wish kobo the best, but they must work at their quality control and software to end the constant criticism.
And what am i thinking in writing a complain? I don't know. I really don't know. I don't belive it helps someone. But sometimes it's a good feeling to write about the problems and i'm feeling a little bit better after doing so.
I hope you're not angry with me. It's only my second post about my problems with kobo. It coul be worse.