[dmikov]

I am calling second week, and cannot get the person to answer the phone.
Last week being very busy at work (covering for all taking vacations), I couldn't leave call back number, this week I did same result - silence. Did anybody else had this problem with abysmal support response times?
The reader is a brick, bulb is flashing screen is dead, I know it's a common problem and then there was another common problem with paint that hit me as well.
People who reported these problems what resolution you were able to achieve?
How long do I have to deal with this lemon?