From my perspective, part of the issue is that some of the people who have problems with their ereader also fail to respect the perspective of people who are happy with their ereader.

There are far too many threads about bugs that many people will never notice or even encounter, yet those who have a problem make it sound like everyone should toss their Kobo's into the trash bin because of it. (That is only a slight embellishment, since there are a few threads about people abandoning their Kobo because of the bugs.) If your problem with your ereader is significant enough for you to dump it, then by all means do so. Just don't expect everyone else to do the same because they may never have the same problem as you (e.g. the page turning bug) or they may not understand why the bug is so important (e.g. certain formatting issues).

And let's face it, sometimes the complainers just made the wrong choice. That is certainly the case with issues over privacy concerns (Reading Life and other stuff of that ilk). These issues are created over features that Kobo promotes, so the people who are concerned about privacy should have bought other ereaders in the first place.