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- How is Kobo's Customer Service?
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I've had good experiences with Kobo Customer Service. Other folks have not. Your mileage may vary.
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- Is returning a product i don't like as easy as it is on Amazon?
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Not sure what you mean here. Not liking a product is seldom a justifiable reason for returning it. Also not sure what you mean by product... reader or ebook?
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- Is the Kobo stable? I see a few threads just on the first page of freezes and crashes.
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Firmware 2.1.5 is quite stable. I've yet to have a crash on my Touch while running it. Keep in mind that the number of problem cases is always exaggerated on forums... people talk about problems. They don't tend to post "My e-reader is working great!" (although you can find a few "thank you!" topics around here if you look.)
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- I've heard that sideloaded books sometimes don't let you mess with their fonts/spacing. Does this apply even if the sideloaded book is a DRM free book bought FROM Kobo, unchanged? (even if the book previously had DRM? *winkwink*)
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It depends on the book. If the book contains formatting defaults, the Kobo e-reader firmware won't over-ride them. Sometimes you can run into this even on a kepub. However, if it's a problem most people have had great success in using Calibre to strip out the formatting. This would be quite simple on a DRM free book.
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- What features do you like/made you decide to buy your Kobo Glo?
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Can't speak to the Glo... but epub support and a Canadian store were the two main factors for me on the Touch. Most Canadian libraries can't loan to Kindles.
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- What is the touch screen like? Is it capacitive like the Kindle Paperwhite? If not which is it? Infrared? Which is better, capacitive or infrared?
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It's infrared. I find it works great on the Touch. Never had a capacitive screen e-reader, so I can't compare.