@joblack, None of those things are defects really. The double page turns are an error or a glitch, but not a physical defect. How did you notify CS? You should try calling them. Amazon's CS is the best I've ever seen. I would tell them about the double page turns. None of the other stuff you listed is of any concern to CS. If you don't like auto firmware updates or any new features, then use the online link for leaving feedback, but don't bother CS with such dribble as that is not their job.