You can contact Customer Support, though they likely have no clue. I know several people in this forum have had issues getting component updates, specifically the Kindle Page Flip feature. There seems to be no logical reason why. Some of us are getting component updates, but others are not. I just checked my Fire HD 6 and found I had two component updates to install, although it gave me absolutely no information on what they are. I installed them though, but obviously the Fire HD 6 is having some update issues IMO.