For many people, if the BBC says something that they happen to personally disagree with, that's "proof" that it's biased, but the point about the BBC is that its Royal Charter says that it HAS to be neutral, and there's a board of governers (or whatever it's called these days) who ensures that it is. When they do get it wrong, heads generally roll.
I think that one can perfectly reasonably say that, at the least, the BBC are far less biased than any newspaper, all of whom perfectly openly have one political "slant" or another - eg the Telegraph is a "Tory" paper, the Mail a "Labour" one, and the Guardian "Liberal".
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