|
This was Fictionwise's response to my ticket:
Yes, we do have a few other customers that are having the same problem. The files are in good working order, it is an issue with the Adobe Digital Editions software for some customers.
We are currently working on a fix this error. Some customers say the information below helped them:
If you continue to have a problem, this error could be caused by one of, or some combination of, the following three system settings:
1. incorrect clock time.
2. incorrect date.
3. incorrect time zone.
When you download an PDF or epub, the Adobe activation records timestamp information from the Adobe activation server. This information is stored inside the book. When you attempt to open the book, this information is compared to your current system information. If your system has an incorrect time/date/time zone, then the activation server disallows the request and you cannot read the book.
Solution:
Carefully check the machine's system time, date, and time zone to be certain they match the time/date/zone when you purchased the PDF or epub. In most cases this will resolve the error.
Please let us know if the above information is helpful.
Thanks!
Best Regards,
Lynn
Fictionwise Support Team
|