Well.... mine was as follows:
Quote:
The Lord of the Rings by JRR Tolkien appears to have some font issues in Kobo Desktop (and of course the Touch).
Various tims in the book, the font "changes" within the text for no apparent reason.
See for instance the very start of the book:
Here, the first paragraph is in a much smaller type face from the second. This behaviour continues throughout the book.
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This was followed by the standard pass to 2nd level support eMail
Quote:
Hi Peter Thomas,
Thank you for contacting Kobo Customer Care. We’ve escalated your issue to our Tier 2 support team.
The Tier 2 team will try to provide a resolution as soon as possible and will contact you if they require additional information in order to resolve your issue.
Please let us know if you have any questions or concerns.
Sincerely,
The Kobo Team
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then
Quote:
Hi Peter Thomas,
Thank you for contacting Kobo Customer Care. We’ve escalated your issue to our Tier 2 Devices and Apps support team.
The Tier 2 team will have a look at this and will try to provide a resolution as soon as possible and will contact you if they require additional information in order to resolve your issue.
Please let us know if you have any questions or concerns.
Sincerely,
The Kobo Team
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with a resolution finally of
Quote:
Hi Peter Thomas,
You're right - this eBook appears to have some formatting issues. We apologize for this inconvenience.
We can’t provide you with an exact date when the eBook will be corrected, as this depends entirely on the publisher, but we’ll do our best to expedite the process.
We’ll also provide you with a store credit for this eBook. Your store credit will be processed shortly and we’ll send a confirmation email as soon as the store credit has been applied to your Kobo account.
Sincerely,
The Kobo Team
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