The very first thing to try is removing the SD card and USB drive you may have plugged into the PE and then trying again (reboot, factory reset, registration wizard, etc.).

After that, please contact Tech Support (www.entourageedge.com/support) and call the telephone number listed. There is no reason for a customer to experience this level of frustration when Tech Support is there to help, often fixing the problem very quickly for you Unlike most companies, enTourage has a top notch, responsive and effective Tech Support team.