Quote:
Originally Posted by Gazella20
While chatting with him (customer care rep.) he said we have one of 2 options to provide to you> 1. Credit you the Cost of the Book. Remove and Lock the Book 2. Keep the book in your Library and have you use the Kobo Desktop to read this particular book.
But then he said we'd like to provide further help by email as they'd like to know what the issue is. Yesterday I got an email saying that he wants me to connect a Kobo ereader and send them a log file (I don't know what this has to do with my issue). I told him I don't have one and that any other suggestions would be better. He then asked me to try different browsers, I sent back an email saying that I did and that I've downloaded an ADE book from Books on Board with no issues. I've been waiting for his response which I have yet to receive.
* When he said we can credit you the book, did he mean refund my card?
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You can ask for a refund but it probably take a month or two to get it.
I tell you every time I deal with their clueless support they always assume I have a Kobo Reader too. I have to numerous times repeat myself over and over. I finally found a way to explain it to them plainly in screenshots but I still hate dealing with their Support. It's a nightmare. Once they forward me to Level 2 Tech Support I see action done but dealing with Level one is useless.
