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Originally Posted by NatCh
I do agree that it shows a lack of interest, if not disdain, for the individual person customers, which I don't think serves them well. However, it may be more of a comment on the current (presumed) misplacement of their attention than on their fundamental business practices and reliability.
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I have sent a request as a rep. of a company, didn't get any answers. Looks like their customer service is completly overloaded or very bad - or both.