Thread: Aura HD For U.S. Buyers...
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Old 04-23-2013, 05:52 PM   #31
93terp
Fear The Turtle!
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Posts: 866
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Join Date: Sep 2009
Location: Margaritaville
Device: KV, Kobo Forma, Kobo A1LE, KO3, K3
Quote:
Originally Posted by Skydog View Post
My pre-order was placed and confirmed via email on the 16th. A temporary CC pre-authorization was posted on 4/17. On 4/20 that pre-auth disappeared and there has been no activity whatsoever from Kobo. A phone call confirmed my order is indeed in their system. I am very spoiled by Amazon's excellent customer service -- they rule when it comes to e-commerce.
Boy isn't that the truth! I've been totally spoiled by Amazon's stellar CS. When I talked to the Kobo rep on Sunday I asked about their return policy - I was told that you can only return it if it's faulty/broken! So not product satisfaction guarentee???
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