Quote:
Originally Posted by Skydog
My pre-order was placed and confirmed via email on the 16th. A temporary CC pre-authorization was posted on 4/17. On 4/20 that pre-auth disappeared and there has been no activity whatsoever from Kobo. A phone call confirmed my order is indeed in their system. I am very spoiled by Amazon's excellent customer service -- they rule when it comes to e-commerce.
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Boy isn't that the truth! I've been totally spoiled by Amazon's stellar CS. When I talked to the Kobo rep on Sunday I asked about their return policy - I was told that you can only return it if it's faulty/broken! So not product satisfaction guarentee???