Thread: Stephen Levy Interviews Jeff Bezos at Wired "Disruptive By Design" Coference (video)
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Old 06-17-2009, 03:52 PM   #11
poohbear_nc
Now what?
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Quote:
Originally Posted by whitearrow View Post
I wish Bezos would address the persistent quality problems. Still no new version of LotR, is there.
I wish he would directly address any issue - with definite facts, dates, etc. Instead of the continuing avoidance of any customer concerns.

sums up the customer experience - is anyone listening?
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