Hi! I wonder why I got a different treatment. When I asked if they will send me the FedEx paper work, I was told to go online myself and prepare the needed paperwork. What did you do Alefor to obtain that kind of service?

Also, do they respond to request for a replacement with a new device instead of just a repaired or refurbished one? I only have my eDGe for 10 days and had stopped using it when the e-ink screen developed that defect. So I"m afraid a repaired device might develop the same damage in the future. A refurbished one (one of THEIR options in the warranty) is such an injustice since my eDGe is new and barely used.

I'm quite reasonable and not given to being unduly pushy. But I'd like to know if there is a need for being pushy this time.