Many thanks to you all. Those are very reassuring feedbacks, especially about how the company treat its customers. I was getting ready to give my head a knock for buying a first-gen device.

Thanks for the details you shared Alefor. Keep me posted, please, as details become available. By the way, do you mean to say that Entourage is paying for the shipping by Fed Ex? Why did TS told me that they will not be covering shipping charges?