MobileRead Forums - View Single Post - Experience in returning defective eDGe, anyone?

alefor · 12-07-2010, 05:02 PM

I just had to return one of my eDGe devices for a problem. I cannot answer all of your questions because I just shipped it yesterday. But I can tell you that Entourage made the process a real snap! I live in Japan, and returning it could not have been easier. They sent me, by email, the FedEx paperwork. I dropped it off at FedEx which took all of 10 minutes, including packaging it in the box. As far as sending it back, it could not have been easier. As for getting it back to me, that remains to be seen.

12-07-2010, 05:02 PM	#2
alefor Edge User	I just had to return one of my eDGe devices for a problem. I cannot answer all of your questions because I just shipped it yesterday. But I can tell you that Entourage made the process a real snap! I live in Japan, and returning it could not have been easier. They sent me, by email, the FedEx paperwork. I dropped it off at FedEx which took all of 10 minutes, including packaging it in the box. As far as sending it back, it could not have been easier. As for getting it back to me, that remains to be seen.