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Despite the post I just made, I should add that this response from Kobo:
"We will inform the publisher, Random House, that they have provided us with a poor quality book and ask them to resubmit a more rigorously edited file."
... is improper and unprofessional. You don't chastise your supplier to a customer. It's fine to say that the problem originated with the supplier, but you don't use this language to do so. Not that I have too much sympathy for Random House, of course. (See prior post.)
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