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I just had my SECOND screen break. And I absolutely know for a fact that it's never been dropped or otherwise abused. It was in the case when it happened and I'm still not sure *what* happened - I was reading on it fine, set it down to get dinner and when I came back about an hour later to turn it on, the upper corner had the familiar striations.
I'm about to email bookeen about it but at this point...I don't have a clue what to do. I paid for the screen replacement on the first one, because I wasn't sure if it was my fault or not - I hadn't abused it, but I'd treated it like I'd always treated my PDAs. This one I treated with kid gloves.
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