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Hello Andrew,
Thank you for contacting Kobo Customer Care. Sorry to hear about the trouble you are experiencing when trying to use the annotations feature on your Kobo Glo. This is a known issue with the current software version on the Kobo Glo, we are working on a resolutions for this issue and will be releasing an update in the near future to fix this. We apologize for any inconvenience this may have caused.
If you ever have any questions or concerns, please don't hesitate to contact us again and we will gladly help you out.
Sincerely,
The Kobo Team
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