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Hi,
Mom has turned the Kobo on and off again several times, as well as unplugging the cord at both ends and plugging it in again.
A factory reset has not been attempted yet. If you think it will help, I'll set aside some time to walk her through it over the phone and deal with the inevitable fallout. I was hoping to avoid it, but will suck it up if I have to.
Thanks for replying!
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