@Kali Yuga:
You are doing most of the thread breakdown of mine fairly out of coherence here.
I stated; *if* the one-sided story was/is correct, *then*...
We do not know the B&N side, since they have not commented.
Should we here state "the silent, consents" or the opposite?
If we go for the first option, then the customer is right, and have my support.
Maybe I'm just too used to the very strong user rights in Norway, where I actually got refund for recovery of documents on a crashed hard drive.. (in addition to the new HDD I received)