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Make sure that you are entering your name the exact way that it appears on your bookshelf. My wife's name appeared differently for her books and it was confusing. Also keep pounding at the palmdigitalmedia online support. It took us a couple of emails but the first answer we got to a problem we had was the right one. I may still have the name of one of the support people. I'd have to look at my email response. Good Luck.
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