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Kobo development is using Agile methodology - "release early, release often". This means the team works in sprints of a few weeks where they provide features and bug fixes that are scaled to that release.
You should figure that there will be a lot of changes very quickly to the Kobo platform and ereader software over the next year.
This also means that if you find a bug, they probably have someone working on it fairly soon if it is serious. Likely, the support responses are somewhat lagged waited for responses from the development team working on these issues.
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