Remember the golden rule - "He who has the gold makes the rules." If you "pirate" a book, that's illegal but if the author/publisher/editor sells you a book that is poorly written/edited/printed then that just too bad. If a software producer sells you SW that doesn't do everything it says it will or requires you to buy different hardware (from them), etc. then that's just good business. E.g. a reader's SW that is advertised as supporting the RTF format but will not display images or TOCs (even though the RTF format, when properly implemented, does) then your out of luck. If a reader manufacturer upgrades their new model to do new wonderful things and leaves their old model hanging and refuses to upgrade it, well you see how the golden rule works.
