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I haven't found that emailing the support address has done any good, so far this year. Filling out the form online gets an automated response (so I know their emails get thru - as do all the invoices receipts they send). A response past that point, however, is more challenging.
I asked them about a new book this week - has the same title and description as an existing, but now shows a new cover and new author. I can't believe it is the same book or a complete hoax (cover art is harder to fake), but have no idea what the new book is about.
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