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tracey9 · 09-22-2009, 07:23 AM

Hello, I purchased 10 ebooks from Diesel eBook 5 days ago, and still don't have access to my books. This was my first purchase through this website, and I continue to get a message advising that I need to allow 24hrs for 'manual authorisation'.

I've sent 3 emails now through the Customer Support section of their website, and haven't received a reply.

I am located in Australia, and one of the books was removed from the order due to copyright issues, but I can't imagine this would be the reason for the delay.

I was wondering whether anyone else has experienced any difficulties with purchases from the Diesel eBook store or could offer any help or guidance.

I spent a considerable amount of money in my purchase, and am very frustrated that I don't have my books.

09-22-2009, 07:23 AM	#1
tracey9 Member Posts: 11 Karma: 260 Join Date: Sep 2009 Location: Australia Device: Iliad	Diesel eBook: Manual Authorisation Hello, I purchased 10 ebooks from Diesel eBook 5 days ago, and still don't have access to my books. This was my first purchase through this website, and I continue to get a message advising that I need to allow 24hrs for 'manual authorisation'. I've sent 3 emails now through the Customer Support section of their website, and haven't received a reply. I am located in Australia, and one of the books was removed from the order due to copyright issues, but I can't imagine this would be the reason for the delay. I was wondering whether anyone else has experienced any difficulties with purchases from the Diesel eBook store or could offer any help or guidance. I spent a considerable amount of money in my purchase, and am very frustrated that I don't have my books.