[karinc]

Here's the info I got from support:

1. Click the Start button and click Computer .
2. In the address bar, type C:\programdata and press Enter .
3. In the ProgramData window, right-click the kinoma folder and click Delete .
4. Right-click the Marlin folder and click Delete .
5. In the address bar, click Local Disk C: , then open the Program Files folder.
6. In the Program Files window, open the Sony folder.
7. In the Sony window, right-click the Reader folder and click Delete .
8. In the address bar, click Local Disk C: , then open the Users folder.
9. In the Users window, open your username folder.
10. In the username folder, open the AppData folder.
11. In the AppData window, open the Local folder.
12. In the Local folder, right-click the kinoma folder and click Delete .
13. In the Local window, open the Sony Corporation folder.
14. In the Sony Corporation window, right-click the eBook Library folder and click Delete .
15. Close the Reader window and install the Reader software.


1. Click the Start button, and then click Control Panel .
2. In the Control Panel window, click System and Maintenance .
3. In the System Maintenance window, click System .
4. In the System window, under Tasks , click Advanced system settings .
5. In the User Account Control window, click the Continue button.
6. In the System Properties window, on the Advanced tab, in the Performance box, click the Settings button.
7. In the Performance Options window, click the Data Execution Prevention tab.
8. On the Data Execution Prevention tab, click the Add... button.

NOTE: If the Add... button is not selectable, Data Execution Prevention is configured for essential Windows programs only and no further changes to Data Execution Prevention are necessary.
9. In the Open window, next to Look in: , click the drop-down arrow and click to select Local Disk C:\
10. In the selection box, click to select the Program Files folder.
11. In the selection box, click to select the Sony folder.
12. In the selection box, click to select the Reader folder.
13. In the selection box, click to select eBook Library and click the Open button.
14. In the Performance Options window, click to the OK button.