@loopeylisie
Quite often just keeping OK pressed for a few seconds is enough to unfreeze the Neo. That's even easier than resetting.
Did you upgrade the firmware? I used to have freezes like that, but no more since I upgraded to the 1.5.1 Onyx firmware. As that firmware is the basis of the 1.5 Beta Neo firmware, an upgrade to that version might help as well.
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