I buy most of my books from the sony bookstore, the prices are reasonable and the collection is growing, however of the last 6 books i bought, 5 of them don't allow for changing fontsize on my reader, if i select a larger size, only the chapter name changes size and not the content. i reported this to sony, finally got a nice lady on the phone who gave me kind of gift code for a new book, but not a replaced book nor a message when the formatting is repaired. the end result, i don't have the book i wanted and i can't redownload the book because the library software tells me i have it already, has anyone the same experience or a possible solution