I hadn't realised you'd opened up more than one thread - confusing poor old me.....
Cheesypea Welcome to MR....Feel free to search around, there's plenty here in the Cybook section, and also the Wiki pages - need any help just ask - we're a friendly helpful bunch here.....
Is the SD card in the 'correct' way? Check by looking in the slot for the contacts - there appears no consistency in whether it facing the front or back of the unit - and are they 'clean'.
I usually find that connecting my Cy with a long USB cable to my PC results in it not being recognised, perhaps you would be 'better' served with a short cable.
With the firmware upgrade, keep your finger on the button for a while - not the 'few seconds' indicated by the instructions. It does take 10-20-30 seconds before it reacts.
I've had too many problems with SD cards, that I no longer use one, and just have my books on the internal storage - it's big enough! (doesn't help with firmware upgrade, though).
Rumour has it that a future firmware procedure hopes to bypass the need for an SD card....
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