Quote:
Originally Posted by Sharkus
Disclaimer: These are my personal views and do not represent those of my employer
Adding another facet here. What about the impact of this negativity on those who work for Kobo and post on this board, both those who work on the teams being criticized and those who don't?
How would you feel if you saw someone continually twisting the knife about something which you work on, and are possibly trying to resolve, or perhaps cannot due to other extenuating factors, but still the twisting continues.
It'd be somewhat melodramatic to say it's soul destroying, but it certainly isn't pleasant.
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Well ... it is not pleasant either for customers to experience the bugs they are complaining about. So just do your work properly, fix the product and you won't have to endure all the negativity.
To complain about (rightfully) complaining customers is maybe not the proper way to do business ....