Well, that's all I have. Wish I could be of more assistance, but perhaps someone else can offer a solution.
In the meantime, you could contact Kindle Support. If you're in the United States, the toll-free number is 1-866-321-8851. If you're outside the USA, you can find the number to call at the following link:
http://www.amazon.com/gp/help/custom...deId=200212360
Best of luck!