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Well the B&N I was in must have been an exception compared to the one you were in. The employees were relatively knowledgeable on the nook. The only questions I could not get a solid answer on was how many devices can be linked to one account, and how the nook will handle back issues of periodicals. Most other things they were fairly knowledgeable on and they even took the two questions they couldn't answer and took my phone number to call me back on when they got an answer from corporate. Now whether or not I hear from them is another story :P, but it was nice customer service.
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