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wallflower, I suggest you just email them a link to this thread. Then they'll know (a) what your complaint is and (b) that everyone else is getting to hear about it.
That should secure their attention. If it doesn't, then they deserve to lose sales. Mind you, publishers like that are so big that they develop their own bureaucracy, so don't hold your breath.
Maybe they'll send you the titles FoC. I know I would.
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