Quote:
Originally Posted by clintbradford
>> ... This is ridiculous! ...
No, this a a relatively new product to come to the marketplace. And we are ALL fortunate to have honest-to-gawd kobo representatives here to assist us. The vast majority of owners are pleased with their kobo units (do NOT start a poll here, folks).
If you are as impatient as your message implies, then by all means return your kobo and get a Kindle2 or Nook or something else. Burt to post, "Me, too!" without providing a single detail of what your system setup is - nor any purchase details - tells me that you really are not interested in getting your kobo fixed, and that you want instant gratification.
AND I COMPLETELY UNDERSTAND THAT. And that is OK. You just spent close to two hundred bucks on a device, and want it to work NOW.
But we purchased our kobos for a reason. And the VAST majority worked AS ADVERTISED up to a week ago. It is a "growing pains" upgrade that has some of us temporarily stumped.
Clint Bradford
NOT employed by Kobo in any manner
909-241-7666
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Dude chill the heck out, I am new to this board trying to figure this damn problem out.
A firmware update should not basically brick my device. Its not new tech, this is Kobo's problem. I was so excited to get the device i drove up to Canada to get it none the less, and then this happens. I believe my reaction is absolutely sound, and to you whos devices work fine, great, have fun reading. After a day of working on it I finally got some books on it. And yes I am very happy it works now. But I should be able to just plug it in via USB like the rest of the kobos out there and drop books on it - not have to reinstall the firmware, use bluetooth and then have to plug it in just to get some damn books on there. I expect they will fix this problem with the next firmware release.
The reply I got from Kobo customer care was slow and absolutely unacceptable as well, telling me to restart the computer (that is pretty obvious when you have tech difficulty with a plug and play device). I still haven't heard back! I guess I just expected better service.